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Quickstart

Get TrolleyChat up and running on your site in under 5 minutes.

1. Create Your Account​

Sign up at app.trolleychat.ai and create your organization.

2. Create an Inbox​

An inbox is where all your customer conversations live. You can create separate inboxes for different brands, stores, or teams.

  1. Go to Inboxes in the sidebar
  2. Click Create Inbox
  3. Give it a name (e.g., "Customer Support")
  4. Choose which channels to enable (live chat is on by default)

3. Install the Chat Widget​

Shopify: Go to Online Store → Themes → Customize → App Embeds, toggle TrolleyChat on, and make sure your Inbox ID and Widget ID are filled in (found in the Settings section of the app).

Other platforms: Paste the widget code snippet into your site's HTML. See the full installation guide for details.

4. Add Your Knowledge Base​

Give your AI the information it needs to answer customer questions:

  1. Go to Knowledge Base in your inbox settings
  2. Click Add Article
  3. Add articles for common topics — shipping policy, return policy, FAQs, etc.
  4. The AI will start using them to respond to customers immediately

Learn more about the knowledge base →

5. Connect Your Shopify Store (Optional)​

If you run a Shopify store, connect it so the AI can search your products and look up orders:

  1. Go to Integrations in your inbox settings
  2. Click Connect Shopify
  3. Authorize TrolleyChat to access your store

Shopify setup guide →

Next Steps​