Respond to WhatsApp messages from your TrolleyChat inbox.
What You Need
- A Twilio account with WhatsApp enabled
- A WhatsApp Business profile
Setup
- Go to Inbox Settings → Channels → WhatsApp
- Enter your Twilio WhatsApp credentials
- Click Save
How It Works
When a customer sends you a WhatsApp message, it appears in your TrolleyChat inbox. Your AI assistant can respond automatically, or a team member can reply. The customer receives your response in WhatsApp.
WhatsApp supports text messages, images, documents, and videos.
Testing
Twilio provides a WhatsApp sandbox for testing before you go live. You can set this up in your Twilio dashboard under Messaging → WhatsApp Sandbox.
Going Live
For production use, you'll need an approved WhatsApp Business sender through Twilio. This requires a verified business profile and compliance with WhatsApp's messaging policies.
Troubleshooting
Messages not delivering
- Make sure your WhatsApp credentials are correct in TrolleyChat
- Check that the customer has opted in to receive messages
- Review your Twilio dashboard for any errors