TrolleyChat Documentation
TrolleyChat is an AI-powered customer service platform built for e-commerce. It helps you answer customer questions instantly, manage conversations across every channel, and keep your team organized — all from one place.
What You Can Do with TrolleyChat
- Instant AI Responses — your AI assistant answers common questions about shipping, returns, products, and orders automatically
- Live Chat on Your Website — add a chat widget to your store so customers can reach you in seconds
- All Your Messages in One Place — manage live chat, SMS, email, WhatsApp, Instagram, and Facebook Messenger from a single inbox
- Shopify Integration — connect your store so the AI can help customers find products and check order status
- See Who's Browsing — watch visitors on your site in real time and start conversations proactively
Getting Started
1. Add Live Chat to Your Store
Install the TrolleyChat widget on your website with a simple copy-paste. Customers can start chatting with your AI assistant right away.
2. Connect Your Channels
Bring all your customer conversations into one inbox — SMS, email, WhatsApp, Instagram, and Facebook Messenger.
3. Train Your AI
Add knowledge base articles so the AI can answer questions about your shipping policy, returns, FAQs, and more. Connect your Shopify store so it can help with products and orders too.
4. Connect Your Shopify Store
Let the AI search your product catalog, look up orders, and identify returning customers automatically.
Quick Links
| Resource | Description |
|---|---|
| Quickstart | Get up and running in under 5 minutes |
| Key Concepts | Understand how inboxes, channels, and AI work together |
| Widget Installation | Add the chat widget to your site |