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Live Chat Widget

Add a chat window to your website so customers can get help instantly. Your AI assistant handles common questions automatically, and your team can jump in whenever needed.

What It Does​

  • Instant AI answers — customers get help right away, even when your team is offline
  • Human handoff — the AI connects customers to a live agent when it can't help
  • Works on all devices — looks great on desktop, tablet, and mobile
  • Matches your brand — customize colors, position, and welcome message
  • Visitor tracking — see what pages customers are browsing
  • Offline support — collect messages when no one's available

How It Works​

  1. A visitor clicks the chat bubble on your site
  2. The AI greets them and starts helping
  3. The AI answers questions using your knowledge base, products, and order data
  4. If the AI can't help, it connects the customer to a live agent
  5. Your team sees the full conversation and context in the dashboard

What Customers See​

  • Chat bubble — a floating button in the corner of your site
  • Chat window — where the conversation happens
  • Quick action buttons — shortcuts like "Track My Order" or "Browse Products"
  • Product cards — product recommendations with images and prices
  • Email prompt — optional email collection to identify returning customers

Next Steps​