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Widget Customization

Make the TrolleyChat widget match your brand.

Appearance Settings​

Configure these in Inbox Settings → Widget:

Colors​

  • Primary color — the color of the chat bubble, header, and send button
  • Text color — the color of text in the header

Position​

Choose where the chat bubble appears on your site:

  • Bottom-right (default)
  • Bottom-left

Welcome Message​

Set the greeting customers see when they open the chat:

Hi there! How can we help you today?

Brand Name​

The name shown in the chat header. Defaults to your inbox name.

Quick Actions​

Quick actions are shortcut buttons that appear at the start of a conversation. They help customers find what they need without typing.

Examples:

  • "Track My Order"
  • "Browse Products"
  • "Shipping Policy"
  • "Talk to an Agent"

Set these up in Inbox Settings → Widget → Quick Actions.

Email Collection​

You can ask for a visitor's email before starting a chat:

  • Required — visitor must enter their email to start chatting
  • Optional — the email prompt appears but can be skipped
  • Disabled — no email collection

Collecting emails helps identify returning customers and link them to their Shopify orders.