Channels Overview
TrolleyChat lets you manage conversations from six different channels — all in one inbox.
Supported Channels
| Channel | Description |
|---|---|
| Live Chat | Chat widget on your website |
| SMS | Text messaging |
| Email support | |
| WhatsApp messaging | |
| Instagram DMs | |
| Facebook Messenger | Facebook page messages |
One Inbox for Everything
No matter how a customer reaches you — text, email, Instagram DM, or chat — the conversation shows up in the same place. Your team can:
- See all conversations in one view
- Filter by channel to focus on specific types
- Respond without switching between apps
- View the full conversation history for each customer
Setting Up Channels
Each channel is set up from Inbox Settings → Channels. See the individual guides for step-by-step instructions: