Respond to Instagram Direct Messages from your TrolleyChat inbox.
What You Need
- A Meta Business Suite account
- An Instagram Business or Creator account
- A connected Facebook Page
Setup
- Go to Inbox Settings → Channels → Instagram
- Click Connect with Meta
- Authorize TrolleyChat to access your Instagram account
- Select which Instagram account to connect
- Click Save
How It Works
When a customer sends you an Instagram DM, the message appears in your TrolleyChat inbox. Your AI assistant can respond automatically, or a team member can reply. The customer sees your response in their Instagram DMs.
Requirements
Your Instagram account must be a Business or Creator account (not a personal account). If you haven't already, you can switch your account type in Instagram's settings.
Troubleshooting
Messages not arriving
- Make sure your Instagram account is a Business or Creator type
- Check that the connection is active in Inbox Settings → Channels → Instagram
- Try disconnecting and reconnecting your Meta account